Fair protection for digital purchases.

Digital product purchases

Prompts sold through AIQuicker are digital products. Access to the purchased content may be provided immediately after a successful payment.

Because digital products cannot be physically returned, purchases are generally considered final once access has been delivered, except where the product qualifies under the refund conditions described on this page.

When you may request a refund

You may submit a refund request when there is a genuine problem with an eligible AIQuicker transaction. Marketplace prompt purchases, one-time AI generation purchases and subscription charges can involve different delivery and entitlement states, so each request is assessed against the relevant transaction and any rights that apply by law.

• The purchased prompt does not function as described.
• The prompt produces a material error or cannot be used for its advertised purpose.
• The delivered prompt is materially different from the description shown on the marketplace listing.
• The digital product supplied is incomplete or contains a significant defect that prevents reasonable use.

Evidence required

To protect customers and creators fairly, refund requests must contain enough information for us to reproduce or verify the reported problem.

Supporting evidence may include:

• Screenshots showing the problem.
• Error messages produced while using the prompt.
• Examples of the AI output demonstrating that the prompt does not behave as described.
• Details of the AI model or platform used.
• Other supporting documents or information reasonably requested by AIQuicker during the review.

Situations that normally do not qualify

A refund will not normally be due solely because of a change of mind or a subjective expectation where the purchased digital product or service was supplied as described and no statutory cancellation or other remedy applies.

• You changed your mind after valid digital content was supplied and any applicable cancellation right had lawfully ended.
• You no longer need the purchased prompt or service.
• You selected the wrong marketplace product where the listing accurately described what was supplied.
• You expected a particular AI result or outcome that was not promised in the marketplace listing or paid AI service.
• You did not use an otherwise available one-time AI generation entitlement or subscription allowance.
• You cancelled future subscription renewal but are requesting repayment of a previous valid charge solely because of that cancellation.
• A third-party AI provider later changed its model, restrictions, interface, policies or behaviour and the purchased product was not materially misdescribed when supplied.

These examples do not remove statutory rights where digital content or a service is faulty, misdescribed, not supplied as agreed or otherwise fails to conform to applicable consumer law.

How to request a refund

Submit your refund request through AIQuicker Support and identify the relevant order or transaction where available. Explain the problem clearly and provide reasonable supporting information that helps us assess the request.

Review and approval

Each refund request is reviewed individually. AIQuicker may request additional information reasonably necessary to verify the problem, identify the transaction and determine whether the request qualifies under this policy or applicable law.

Submission of a refund request does not automatically guarantee approval, and approval does not itself mean that funds have already been returned. Where external payment-provider processing is required, approval and actual repayment are separate stages.

Refund processing time

Once a refund is approved and ready for applicable payment-provider processing, AIQuicker will arrange the repayment without undue delay and within any time limit required by applicable law.

After a refund has been submitted to the relevant payment provider, your bank, card issuer or payment provider may require additional time before the funds appear in your account.

Where applicable law specifies a refund deadline, that legal requirement takes priority over any general processing estimate.

Fair use and abuse prevention

AIQuicker reserves the right to decline requests that contain insufficient evidence, appear fraudulent, involve repeated misuse of the refund process, or otherwise do not satisfy this policy.

This policy is designed to provide fair protection to both customers purchasing digital products and creators selling legitimate prompt products through the marketplace.

Digital content and statutory rights

AIQuicker sells digital content and AI-powered services. Nothing in this Refund Policy removes statutory remedies available where digital content is faulty, misdescribed, not supplied as agreed or otherwise fails to conform to the contract.

Where digital content is supplied immediately, the normal distance-selling cancellation position depends on whether the legal requirements for immediate supply, express consent and acknowledgement have been satisfied. AIQuicker does not treat a statutory cancellation right as lost merely because a transaction involves digital content.

A one-time AI generation purchase provides a generation entitlement according to the applicable product flow. The facts relevant to any refund request can therefore include whether payment completed, whether the entitlement remained available, whether generation was consumed and whether the paid service was supplied correctly.

Cancelling future subscription renewal is different from requesting a refund of a charge already made. Subscription cancellation normally affects future renewal according to the subscription terms, while refund rights for an existing charge depend on the circumstances and applicable law.

Where a marketplace transaction is successfully refunded, corresponding creator earnings, platform commission and eligible referral accounting may also be reversed internally. These accounting adjustments do not reduce any amount the customer is legally entitled to receive.